Contact Us
Support is available to help with questions, account issues, payment queries, technical concerns or general feedback. Contact the team via live chat, email or phone for practical assistance with sign-up, deposits, withdrawals, bonus enquiries and account verification. Use the channels below to report faults, request document checks or escalate urgent matters. Responses are prioritised during office hours and monitored continuously so you can get timely help when it matters most.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat (account, deposits, technical) 24/7 |
| General enquiries | [email protected] - General enquiries and site info; replies Mon-Fri, email target 24-48 hrs |
| Affiliate enquiries | [email protected] - Partnerships, marketing; Mon-Fri 09:00-17:00; response within 48 hrs |
| Phone | +61 2 4917 3826 (urgent account issues; phone available during office hours) |
| Working hours | Office Mon-Fri 09:00-18:00 AEST; live chat 24/7 |
Email Support
Email is the preferred contact method for detailed requests, account issues or when you need to send documents to Fortunica. Please include a clear subject line, your account ID and up-to-date contact details to avoid delays. Attach supporting files (PDF or photo) and allow time for verification. Urgent queries should still start with a descriptive subject for faster handling.
Submit your enquiry
Response Time
Support requests are typically processed quickly. Most inquiries receive a reply within one business day. Complex cases - such as verification, payment or account investigations - may take longer depending on their nature and required checks. If your issue needs extra time, you'll get an estimated response window and follow-up instructions so you know when to expect a resolution.
Feedback
Share feedback, suggestions or ideas to improve Fortunica. Send us a quick note via the feedback form or live chat. Every message is read and reviewed carefully. Feedback helps shape new features, promos and usability fixes. Expect a timely reply for substantial suggestions and know your input directly contributes to improving the site and overall player experience.